Returns & Exchanges
At Bluejay, we stand behind the quality of our electronics and offer a 30-day return window for all products in their original packaging. If you are not completely satisfied with your purchase, we provide a seamless process for returns, repairs, or replacements.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return and receive a prepaid shipping label.
Secure the Device
Ensure all personal data is wiped from the device, then pack the item securely in its original box including all cables, manuals, and accessories.
Ship to Bluejay
Affix the provided shipping label to your package and drop it off at any authorized carrier location; we recommend obtaining a receipt for tracking purposes.
Inspection and Refund
Once our technicians verify the hardware's condition at our warehouse, your refund or exchange will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing